In the face of a pandemic that was affecting almost every aspect of life for citizens, businesses and governments, state chief information officers (CIOs) acted and adjusted with stability, resiliency and flexibility, according to the 2020 State CIO Survey, The Agile State CIO: Leading in a Time of Uncertainty. The report examines the critical issues related to COVID-19 and other challenges facing state CIOs such as state and local collaboration, broadband, digital government, disaster recovery and privacy. The CIO survey, which has been published annually for the last 11 years, includes responses from 47 state and territory CIOs and was released by the National Association of State Chief Information Officers (NASCIO), Grant Thornton Public Sector LLC and CompTIA.
2020 is a year that has undoubtedly been defined by the COVID-19 pandemic. In this eleventh annual state chief information officer (CIO) survey, we received the perspective of 47 state and territory CIOs on the extraordinary and unprecedented challenges they faced this year. In addition to directly addressing the issues and lessons learned by CIOs in responding to the pandemic, we also received updates from CIOs on many of the traditional topics covered by the survey, including CIO organization business models, digital government, adoption of cloud and emerging technologies and state and local collaboration. As might be expected, there was not a single topic area where the pandemic did not impact state CIO experiences in some way. The continuing work to address the immediate challenges of COVID-19 and to prepare for the long-term impacts to state and citizen work and personal lives is reflected throughout this year’s survey.
Check out the full survey: The Agile State CIO: Leading in a Time of Uncertainty.